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Catalog > Shipping/Shop Policies

Thank you so much for finding us here at SweetBirdie!

HOURS: MON-FRI : 12PM-3PM

PLEASE TAKE THAT INTO ACCOUNT before ordering. ALL ITEMS ARE ON CURRENTLY ON A 4 WEEK SHIP DATE!

-Please allow up to 3 BUSINESS DAYS for an email reply during BUSINESS HOURS.

our items are 100% handmade by Stay At Home Moms.

All clothing items are on a 4-6 week production time. Please give us the full amount of time.

-48 hours after your purchase, you will be able to log on to http://host.pappapak13.com/~sweetbir/orders.htm to view the estimated ship date. It will be located up top on the web receipt.

All gift items like Chalk Mats, Crayon rolls and blankets are on a 7-10 BUSINESS day shipping time frame.

We want our customers to be 100% satisfied with out items and welcome tips and suggestions to serve you better.

Returns:

Only items that have a defect with be eligible for an EXCHANGE.

Returns on non sale non custom items only. No seasonal items may be returned.

Cancellations: You must cancel your order within 24hrs of payment to receive a full refund. NO EXCEPTIONS!

- Why no exceptions?

with in 24 hours of your order being placed it is processed and cut and put into the order it was received. What does that mean? It means many of our items are made especially for you when you order.

- we are sorry but in order to keep our costs down this is a NO BUDGE ISSUE.

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